When Pat Piecuch found out she needed to have spine surgery and was told her surgery would not be covered at her usual provider, she was unsure of where to turn. A physician referred her to Dr. Lou Keppler, orthopedic and spine surgeon at St. Vincent Charity Medical Center, an event her family now believes was an act of God.

“From the first moment we arrived it became clear that St. Vincent Charity was where Mom was supposed to be,” said Susan Lyon, Pat’s daughter. “She felt safe and nurtured. St. Vincent Charity just felt different.

“Every professional we encountered demonstrated caring values, from the parking lot attendant and the aide who drew Mom’s blood, to the physicians, administrators and nurses,” said Lyon. “Every Caregiver performed their jobs with joy and showed a true interest in the patient’s well-being.”

Her mom, who cared so much about her environment, appreciated the calm, nurturing feel of the renovated private patient rooms. But it was the attention her family received that makes Lyon truly grateful.

“My family and I all grew to become better, more faithful and compassionate people through Mom’s illness thanks to her experience at St. Vincent Charity Medical Center,” said Lyon.

To learn more or schedule an appointment with Dr. Louis Keppler of the Spine and Orthopedic Institute at St. Vincent Charity Medical Center, call 216-676-1234.